Q1. How will the candidates be sent for interviews?
A1. Soon after the restaurant places a request, it will receive communication from our partneringagency to approve sample profile(s). Once the restaurant approves the sample profile, the executive will schedule an interview at a mutually convenient time for the restaurant and the candidate. An email notification will be sent to the restaurant as soon as the interview is scheduled. The restaurant can also give any instructions to the candidate before the interview.
Q2. How long will it take to process my request and when will the recruitment agency send acandidate for an interview?
A2. It will depend on the type of manpower required. For service staff, it usually takes 3-5 days and for kitchen and managerial staff, it may take 3-7 days.
Q3. Can I change the time of interview for the conversion model?
A3. We request the restaurant to inform the partner agency at least six hours prior to the time of the interview. Our executive will postpone the interview according to the availability of the restaurant andthe candidate. Rescheduling can only be done once.
Q4. Can I change the restaurant for which I had raised the request to another franchise?
A4. Yes, the restaurant can ask for a change in the address of the restaurant, provided a sampleprofile for a different location has not yet been approved. For this, please write an email to us withdetails on sandeep.murada@gmail.com. No refunds will be processed for cancellations after scheduling of the interview.
Q5. How many times can I modify my request before an interview is done?
A5. The restaurant can modify its request only once before the sharing of profiles. No further changes will be allowed. This modification will be done only if it implies to all the profiles and if sample profile has not yet been approved.
Q6. How will I identify the candidate or verify the genuinity of the person sent for theinter view?
A6. Our Partner Agency will instruct all the candidates to carry their government ID cards for verification at the time of interview.
Q7. Can I interview all the candidates in the bundled interview model together?
A7. The interviews will be scheduled based on the convenience of the restaurant as well as the availability of the candidate. Such a request can be placed while approving the sample profile, and we will try to accommodate the same. However, the same cannot be guaranteed.
Q8. How do I convey that I want to employ the candidate sent in the conversion model?
A8. The restaurant will get a feedback call and a feedback form to indicate their choice(HIRE/WAIT/NO HIRE). Right after this, the restaurant will receive an email with the payment link.
Q9. What if I have a problem with the candidate sent for the interview and would like to report him?
A9. Please report the candidate to Phipac in such a situation. We will forward the issue to the concerned recruitment agency.
Q10. How do I give the feedback for the interview?
A10. As soon as the interview is done, the restaurant will receive a feedback form with three options:
HIRE: If the restaurant wants to hire the candidate immediately, he can select this option. This will be communicated to the candidate for immediate joining. The remaining interviews will take place asscheduled.
WAIT: If the restaurant decides to keep the candidate on hold, it can select this option. The profile will not be shown for any other requests for the next 2 days. The remaining interviews will take place as scheduled. We take no responsibility if the candidate gets hired elsewhere. We suggest you to HIRE the candidate if he meets your requirement
NO HIRE: If the restaurant decides to reject the candidate, it can select this option. The remaining interviews will take place as scheduled.
Please note that it is restaurants’ sole responsibility if it decides to choose the hire option for more candidates than the number of positions it initially had. In the profile based model, recruitment decision is restaurants’ sole responsibility and the vendor is only responsible for ensuring walk-ins.
